Shipping policy

Shipping Policy

Processing times

Orders are typically prepared and shipped within 3–5 business days. Business days do not include weekends or holidays.

Processing time is the time needed to prepare your order before it ships. Carrier transit time begins after your order leaves Rareform and is separate from processing time.

You’ll receive tracking information by email once your order ships. Please allow time for the carrier to activate the tracking link.

If an unexpected delay prevents us from shipping within the promised timeframe, we’ll contact you with an updated shipping date and the option to cancel the unshipped order for a full refund.

Shipping rates and delivery estimates

Available shipping options, costs, and estimated transit times are displayed at checkout. Carrier delivery dates are estimates and are not guaranteed by Rareform.

Rareform is not responsible for carrier delays, but we’ll do our best to help if your package appears delayed or lost.

Warm-weather shipping

Rareform crème pieces are sensitive to heat and may soften, clump, or melt during warm-weather transit. A change in shape or appearance does not necessarily mean the product is unsafe or unusable.

If your crème pieces arrive softened, allow the sealed package to return to a cool room temperature before opening or handling it. Please do not refrigerate or freeze the package immediately, as condensation may affect the product.

We may adjust shipping timing during extreme temperatures to help protect your order. If your product arrives with significant heat-related damage, contact hello@tasterareform.com within 48 hours of delivery and include your order number and clear photographs of the product and packaging. We’ll review the issue and work with you on an appropriate resolution.

Shipping addresses

Please review your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible at hello@tasterareform.com.

Once an order has shipped, we cannot guarantee that the carrier can redirect it. Additional shipping charges may apply if an order must be resent because an incorrect or incomplete address was provided at checkout.

Missing or delayed packages

If tracking shows that your package is delayed, please allow the carrier a reasonable amount of time to complete delivery. If tracking shows delivered but you cannot locate the package, check around the delivery location and with other members of your household before contacting us.

If the package still cannot be found, email hello@tasterareform.com with your order number so we can help investigate.

Rareform is a brand owned and operated by Clouds Cove Cookies, LLC.