Refund policy
Refund and Return Policy
Because Rareform products are food items, we cannot accept returns or exchanges once an order has shipped. Please review your order carefully before completing checkout.
Cancellations
To request a cancellation, contact hello@tasterareform.com as soon as possible. We’ll gladly cancel and refund an order that has not entered processing or shipped.
Once an order has entered processing, we cannot guarantee that it can be changed or canceled.
Damaged, incorrect, or defective orders
We want you to receive exactly what you ordered and to feel confident using it.
If your order arrives damaged, defective, or incorrect, contact hello@tasterareform.com within seven days of delivery. For heat-related concerns, please contact us within 48 hours of delivery.
Include:
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Your order number
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A description of the issue
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Clear photographs of the product
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Photographs of the interior and exterior packaging, when applicable
Please keep the product and packaging until we’ve reviewed your claim. Depending on the circumstances, we may offer a replacement, refund, store credit, or another appropriate resolution.
Product appearance
Rareform crème pieces are intentionally made in a thin, hand-broken form, so individual pieces will naturally vary in size and shape.
Warm-weather transit may also cause the pieces to soften, clump, or change shape without affecting their intended use. If you believe the product has been significantly compromised, contact us within the applicable timeframe so we can review it.
Refunds
Approved refunds are issued to the original payment method. Your bank or card provider may need additional time to post the funds to your account after the refund is processed.
Original shipping charges are generally nonrefundable unless the order was incorrect, defective, or damaged due to an error for which Rareform is responsible.
Questions
For questions about an order or this policy, contact:
Rareform is a brand owned and operated by Clouds Cove Cookies, LLC.